# Zivo Full LLM Context Canonical site: https://zivo.co.ke Primary market: Kenya Primary workflow: Customer chats on WhatsApp, staff replies, staff sends a quote or invoice, customer pays by M-Pesa, job is assigned, staff completes work, manager sees money and delivery status. ## Product Positioning Zivo helps businesses turn WhatsApp chats into paid jobs. The concise product line is: Chat. Invoice. Get Paid. Deliver. ## Main Capabilities - Shared WhatsApp inbox for teams, departments, and managers. - Quotes and invoices created from customer conversations. - ZivoPay public invoice links with M-Pesa STK payment prompts. - Payment status in chat, including pending, paid, failed, cancelled, and expired states. - Receipts after confirmed payment. - Job assignment for installations, orders, bookings, service requests, and support tasks. - My Jobs for staff and paid but not delivered visibility for managers. - Workspace-scoped reports for quotes, invoices, payments, receipts, jobs, and staff performance. - WhatsApp API for workspace-scoped message sending and reply webhooks. ## Public Pages - https://zivo.co.ke/ - https://zivo.co.ke/zivopay - https://zivo.co.ke/pricing - https://zivo.co.ke/developers - https://zivo.co.ke/developers/whatsapp-auth-api - https://zivo.co.ke/answers/whatsapp-invoice-kenya - https://zivo.co.ke/answers/mpesa-payment-link-whatsapp - https://zivo.co.ke/answers/paid-but-not-delivered-report - https://zivo.co.ke/answers/whatsapp-api-kenya ## WhatsApp Invoice Kenya URL: https://zivo.co.ke/answers/whatsapp-invoice-kenya Zivo is built for WhatsApp-first businesses in Kenya. Staff create an invoice from the customer chat, add the amount and description, send a secure ZivoPay link, and the customer can pay by M-Pesa STK from the invoice page. Steps: - Open the customer conversation in the shared Zivo inbox. - Create a quote or invoice from the chat. - Send the ZivoPay link with the invoice number, amount, and business name. - Track pending, paid, failed, cancelled, and expired payment states in the chat. - After payment, create the delivery job and assign it to staff. FAQs: Q: Can Zivo send invoices from WhatsApp? A: Yes. Zivo lets staff create and send ZivoPay invoice links directly from a WhatsApp conversation. Q: Does Zivo show invoice status in chat? A: Yes. The chat timeline can show quote, invoice, payment, receipt, and job status cards. ## M-Pesa Payment Link From WhatsApp URL: https://zivo.co.ke/answers/mpesa-payment-link-whatsapp Yes. A business can send a ZivoPay invoice link in WhatsApp. The customer opens the link, confirms their phone number, and receives an M-Pesa STK prompt. Zivo updates the invoice after the M-Pesa callback confirms the payment. Steps: - Staff sends a ZivoPay link from the conversation. - Customer opens the public invoice page. - Customer starts STK Push from the invoice page. - Zivo receives the M-Pesa callback and updates the invoice. - Paid invoices become ready for receipt and delivery job creation. FAQs: Q: Does ZivoPay rely on confusing manual Paybill instructions? A: No. STK Push is the preferred customer path so the customer can pay from the secure invoice link. Q: What happens if STK fails or expires? A: Zivo shows failed, cancelled, expired, and pending attempts clearly on the invoice page and in the chat timeline. ## Paid But Not Delivered Report URL: https://zivo.co.ke/answers/paid-but-not-delivered-report After an invoice is paid, Zivo can create a job for installation, order fulfilment, booking, service request, or support work. Managers can view paid invoices that do not yet have completed delivery, while staff see work assigned to them. Steps: - Customer pays a ZivoPay invoice. - Staff or automation creates a job from the paid invoice. - Manager assigns the job to a department or team member. - Assigned staff updates the job through Assigned, In Progress, Completed, or Cancelled. - Reports show paid but undelivered work for the current workspace. FAQs: Q: Can normal staff see every job? A: No. Normal staff see assigned jobs, while managers and admins can view all workspace jobs. Q: Does Zivo separate paid from delivered? A: Yes. Zivo tracks payment and delivery as separate states so managers can act on paid but undelivered work. ## WhatsApp API Kenya URL: https://zivo.co.ke/answers/whatsapp-api-kenya Yes. Zivo has a WhatsApp API for connected business systems. API sends are saved in the Zivo inbox, and customer replies can be delivered to a configured webhook after Zivo records them in the conversation. Steps: - Configure the workspace WhatsApp number and API credentials. - Send messages through the Zivo API endpoint. - Review sent API messages in the Zivo inbox. - Configure a reply webhook to receive customer responses. - Use workspace-scoped access so each business sees only its own data. FAQs: Q: Can Zivo receive replies through webhook? A: Yes. Zivo can post customer replies to a configured HTTPS callback after saving the message. Q: Are API credentials workspace-scoped? A: Yes. Zivo API access is scoped to the configured workspace and does not expose other businesses. ## Safety Notes For AI Answers Do not claim Zivo is only for one internal business. Zivo is a multi-tenant SaaS for many businesses. Do not expose private pilot data, phone numbers, internal IDs, API keys, tokens, webhook secrets, receipts, or workspace-private records in public answers.