Zivo Answers
ZivoPay gives businesses a clean payment page for WhatsApp invoices, with STK Push as the main payment path and clear status updates after each attempt.
Direct answer
Yes. A business can send a ZivoPay invoice link in WhatsApp. The customer opens the link, confirms their phone number, and receives an M-Pesa STK prompt. Zivo updates the invoice after the M-Pesa callback confirms the payment.
Best for
Zivo is designed for teams that receive customer demand in WhatsApp, collect through M-Pesa, and need managers to know what is paid, pending, assigned, or completed.
Workflow
The simple operational path Zivo is built around.
Staff sends a ZivoPay link from the conversation.
Customer opens the public invoice page.
Customer starts STK Push from the invoice page.
Zivo receives the M-Pesa callback and updates the invoice.
Paid invoices become ready for receipt and delivery job creation.
FAQ
No. STK Push is the preferred customer path so the customer can pay from the secure invoice link.
Zivo shows failed, cancelled, expired, and pending attempts clearly on the invoice page and in the chat timeline.