Zivo Answers
A staff member can reply to a customer in WhatsApp, create a ZivoPay invoice from the same chat, send the invoice link to the customer, and keep the invoice status visible in the conversation.
Direct answer
Zivo is built for WhatsApp-first businesses in Kenya. Staff create an invoice from the customer chat, add the amount and description, send a secure ZivoPay link, and the customer can pay by M-Pesa STK from the invoice page.
Best for
Zivo is designed for teams that receive customer demand in WhatsApp, collect through M-Pesa, and need managers to know what is paid, pending, assigned, or completed.
Workflow
The simple operational path Zivo is built around.
Open the customer conversation in the shared Zivo inbox.
Create a quote or invoice from the chat.
Send the ZivoPay link with the invoice number, amount, and business name.
Track pending, paid, failed, cancelled, and expired payment states in the chat.
After payment, create the delivery job and assign it to staff.
FAQ
Yes. Zivo lets staff create and send ZivoPay invoice links directly from a WhatsApp conversation.
Yes. The chat timeline can show quote, invoice, payment, receipt, and job status cards.