Customer reports the fault, location, urgency, and photos through WhatsApp.
For repair teams
Manage repair jobs from WhatsApp to dispatch.
Zivo gives repair teams one flow for customer intake, diagnosis fee collection, technician assignment, job updates, and payment records.
- Log repair requests from WhatsApp
- Collect callout or deposit fees
- Assign technician jobs
- Track open and completed repairs
Repair dispatch desk
Live workflow
WhatsApp request
Callout invoice
ZivoPay invoice
KES 2,500
Callout fee sent with customer site notes and preferred visit time.
Real workflow demonstration
A real repair workflow from WhatsApp issue to technician update.
The demo shows how a repair request becomes a paid callout, then an assigned job with customer notes, payment status, and follow-up.
Staff sends a diagnosis or callout fee invoice before dispatch.
The paid request becomes an assigned repair job with notes and contact details.
Technicians mark inspection, parts needed, work done, or follow-up required.
Managers see repairs awaiting parts, payment, or completion.
Why this sector fits
Repair work needs intake, payment, dispatch, and follow-up discipline.
Faster dispatch decisions
Paid callouts and urgent jobs are easier to separate from casual inquiries.
Cleaner repair history
Customer issue, payment, technician notes, and receipt stay together.
Less forgotten work
Open repairs remain visible until they are closed or rescheduled.