Teams can share ZivoPay payment links, use STK Push, Paybill, Till, or record manual payments.
Customer workflow story · Property management
Keeping rent payments, tenant balances, and follow-up work connected.
RentalDesk gives Kenyan property teams one operational view of rent collection, M-Pesa payments, arrears, tenant balances, receipts, and owner reporting.
The operating challenge
Why this workflow needs connected records.
Kenyan rent operations can spread payment evidence, tenant balances, arrears follow-up, receipts, and owner reporting across M-Pesa records, spreadsheets, and individual staff conversations.
The workflow
From customer action to visible completion.
Collections are matched to the correct tenant, unit, and invoice, with exceptions sent for review.
Partial and full payments update tenant balances, receipts, and arrears visibility.
Managers see paid, part-paid, unpaid, and overdue tenants and know what needs follow-up.
Public proof points
What the live business workflow demonstrates.
M-Pesa-ready rent collection
ZivoPay links from WhatsApp
Tenant and unit ledgers
Arrears follow-up
Role-based team access
Owner reporting
The connected result
The public RentalDesk workflow shows how payment collection becomes a current tenant record and a clear operational follow-up list—not another disconnected payment screenshot.
Workflow facts are drawn from RentalDesk’s public product pages. No private customer data or unverified performance figures are used.