7 min read
How to Track Paid Orders Awaiting Delivery
A simple operating system for making sure every paid order, installation, repair or service reaches completion.
Read guideKeep paid work visible
Never forget a paid order awaiting delivery.
Turn paid orders and service requests into visible jobs, so customers are not left waiting and managers always know what still needs action.
- Automatic job creation
- My Jobs staff view
- Department assignment
- Customer and payment context
- Delivery status tracking
- Paid-but-undelivered reporting
Inside Zivo
Jobs and Delivery
1. Customer request becomes paid work
Connected
2. Create and assign the job
Connected
3. Staff updates progress
Connected
4. Manager closes the loop
Complete
Practical guides
Learn the workflow before choosing the tool.
What gets easier
Less chasing. Fewer missed promises. More confidence.
Keep promises after payment
Paid work stays on the operational queue until delivery or service is completed.
Everyone knows who owns the job
Give each job an owner, customer details, notes, location, and status.
See delays before customers complain
See open, assigned, completed, and paid-but-undelivered work from one place.
How it works
A clear workflow from first action to completed record.
The quote, invoice, and M-Pesa confirmation establish what was purchased.
Send the order, installation, repair, booking, or service task to the right person.
Assigned staff see their work and update the delivery status.
Completed work stays connected to the customer, payment, and financial record.
Included capabilities
The practical tools behind the easier working day.
Automatic job creation
My Jobs staff view
Department assignment
Customer and payment context
Delivery status tracking
Paid-but-undelivered reporting
Questions
Clear answers before you try Zivo.
What types of work can Zivo track?
Orders, deliveries, installations, repairs, bookings, field service, and other customer work can be represented as jobs.
Can staff see only their assigned jobs?
Yes. Staff can work from their assigned queue while managers retain wider operational visibility.
Does job completion affect accounting?
The job remains linked to the invoice and payment, allowing managers to compare financial and delivery status.