Customer workflow story · WiFi and MikroTik billing
Connecting M-Pesa payment to automatic WiFi access and operator visibility.
Pawa uses Zivo while giving WiFi operators a captive portal where customers choose a package, pay by M-Pesa and receive access through MikroTik automation.
PW
Featured business
Pawa WiFi
WiFi and MikroTik billing
Kenya
Customer contact: Esther Macharia
✓ Positive Zivo feedback confirmed by the customer contact.
pawa.co.ke ↗Verifiable measures
Published operating scope—not invented improvement claims.
These figures are available on the customer’s linked website and can be checked independently.
The operating challenge
Why this workflow needs connected records.
Manual voucher sales and payment checks leave operators comparing M-Pesa messages, hotspot users, expiry dates and router status while customers wait to get online.
The workflow
From customer action to visible completion.
The branded captive portal presents the available WiFi plans.
STK Push, PayBill or Till confirms the transaction against the selected package.
Pawa creates or renews the user, applies the package and tracks expiry.
Payments, active sessions, expiry, router health and support issues remain visible.
Public proof points
What the live business workflow demonstrates.
Branded captive portal
M-Pesa STK, PayBill and Till
Automatic hotspot access
Package and expiry tracking
MikroTik router visibility
Hotspot and PPPoE support
The connected result
A direct loop connects package selection, payment confirmation, internet activation and operator visibility.
Customer relationship and positive feedback were confirmed to Zivo by Esther Macharia. Measures and workflow facts are published on pawa.co.ke; displayed product examples are not presented as customer production totals.