Customers share their location, roof type, kit status, and preferred installation date through WhatsApp or the quote form.
Customer workflow story · Starlink installation and support
Turning WhatsApp installation enquiries into quoted, scheduled field work.
Spacekits handles written quotes, kit supply, mounting, activation, cable routing, WiFi testing, and support for homes, offices, lodges, schools, farms, and remote sites.
SK
Featured business
Spacekits
Starlink installation and support
Ruiru, Kenya · nationwide service
spacekits.co.ke ↗The operating challenge
Why this workflow needs connected records.
An installation request carries more than a customer name and price. The team needs location, roof type, kit status, preferred date, mounting requirements, payment context, technician assignment, and handover details.
The workflow
From customer action to visible completion.
Kit, mounting, installation, accessories, and site-specific requirements are clarified before work starts.
The field process covers site review, mounting, cable routing, activation, testing, and WiFi optimization.
Installation photos, app and speed checks, router details, care notes, and support steps can complete the record.
Public proof points
What the live business workflow demonstrates.
Written quote workflow
WhatsApp installer contact
Site survey record
Installation photo log
Testing and WiFi optimization
Handover checklist
The connected result
The public Spacekits journey demonstrates why field-service work needs one connected path from the first WhatsApp message to a quoted, assigned, completed, and documented job.
Workflow facts are drawn from Spacekits’ public service, process, and installation pages. No private customer data or unverified performance figures are used.