Customer workflow story · Starlink installation and support
Turning installation enquiries into quoted, scheduled and documented field work.
Spacekits uses Zivo to keep customer enquiries, written quotes and installation follow-up visible while serving Starlink customers across Kenya.
SK
Featured business
Spacekits
Starlink installation and support
Ruiru, Kenya · nationwide service
Customer contact: Lucy Macharia
✓ Positive Zivo feedback confirmed by the customer contact.
spacekits.co.ke ↗Verifiable measures
Published operating scope—not invented improvement claims.
These figures are available on the customer’s linked website and can be checked independently.
The operating challenge
Why this workflow needs connected records.
An installation request carries more than a customer name and price. The team needs location, roof type, kit status, preferred date, mounting requirements, payment context, technician assignment and handover details.
The workflow
From customer action to visible completion.
Customers share their location, roof type, kit status and preferred installation date through WhatsApp or the quote form.
Kit, mounting, installation, accessories and site-specific requirements are clarified before work starts.
The field process covers site review, mounting, cable routing, activation, testing and WiFi optimization.
Installation photos, app and speed checks, router details, care notes and support steps complete the record.
Public proof points
What the live business workflow demonstrates.
Written quote workflow
WhatsApp installer contact
Site survey record
Installation photo log
Testing and WiFi optimization
Handover checklist
The connected result
A connected path from the first customer message to a quoted, assigned, completed and documented installation.
Customer relationship and positive feedback were confirmed to Zivo by Lucy Macharia. Measures and workflow facts are published on spacekits.co.ke; no private customer data or invented improvement percentages are used.