Provider changes
This register is reviewed when Zivo adds or materially changes a provider. Customers with contractual notification requirements can contact muki@zama.co.ke to agree an appropriate notification process.
Subprocessors
Know which providers may support your Zivo workflow.
The providers involved depend on the features your business enables. Zivo limits each integration to the data required for its stated purpose.
| Provider | Purpose | Data categories | When used |
|---|---|---|---|
| Cloudflare | DNS, traffic routing and edge security | IP address, request metadata and security telemetry | Core infrastructure |
| Meta Platforms | WhatsApp Cloud API messaging | Business phone identifiers, message content and delivery metadata | Only when WhatsApp is connected |
| Safaricom | M-Pesa payment processing through Daraja | Phone number, payment reference, amount and transaction status | Only when M-Pesa is enabled |
| Zoho | Support and transactional email delivery | Email address, message content and delivery metadata | Support and email communications |
| OpenAI | Optional AI-assisted drafting and workflow features | The minimum prompt and business context required for the enabled AI action | Optional; controlled by workspace configuration |